The Harte & Garter Hotel Offers 2 type of rates categories offer varying levels of support and flexibility on changing your booking as per below terms and conditions:
- Fully Flexible: Free cancellation up until 24 hours prior to arrival (U.K. time). If cancelled outside of the cancellation window, full stay will be charged.
- Non-Flex: Non-Refundable and non-amendable rate. Full prepayment at time of booking.
Amending stay dates outside the cancellation windows or at any time on the non-refundable rate, must be done by the reservations team, and will incur both a £50 admin fee, and the cost difference in rates.
If you book directly through our website, please contact our reservations team via WhatsApp at +44 790 865 7187 or If you have booked through a 3rd party (booking.com, Expedia etc.), please contact the 3rd party directly to change the details of your booking as our reservations team cannot do this.
Contact Us
If you book directly through our website, please contact our reservations team via WhatsApp.
Harte & Garter Hotel – WhatsApp Calls Only +44 790 865 7187
If you have booked through a 3rd party (Booking.com, Expedia etc.), please contact the 3rd party directly to change the details of your booking as our reservations team cannot do this.
Room Types and Requests No-Refund Policy:
All room types and requests are subject to availability. Once a room type or specific request (such as view, floor, or amenities) is confirmed and allocated, no refunds will be provided if you choose to change or cancel your reservation based on room type or request preferences subject to terms and conditions.
Harte & Garter Hotel will make every effort to accommodate your room type and request preferences, but they cannot be guaranteed and are subject to availability at the time of check-in.
Occupancy Policy No-Refund Policy:
When making a reservation, it is important to specify the accurate number of guests who will be checking in. If not all members of the reserved party are able to check in, no refunds will be provided for the missing guests.
Additional charges may apply for extra guests or the provision of additional bedding, as per the hotel’s policies. If you change you mind about additional bedding or extra guests, then no refunds will be provided.
No-Show and Partial Stay Policy No-Refund Policy:
In the event of a no-show (failure to check-in on the scheduled arrival date without prior notification), no refunds will be provided. If you arrive later than the scheduled check-in date or choose to check-out before the scheduled departure date, no refunds will be provided for the unused nights of your reservation.
It is your responsibility to inform the hotel in advance if there are any changes to your arrival or departure dates to avoid any unnecessary charges.
Noise Complaints Policy:
Harte & Garter Hotel strives to provide a peaceful environment, but complete silence cannot be guaranteed. Noise complaints will be addressed promptly during the guest’s stay by offering an alternative room. Room moves are subject to availability and may incur a fee such as upgrade fee.
We will not issue refunds for noise-related complaints. Room descriptions and photos are accurate at the time of publication. Please check with hotel management before booking regarding a specific facility.
Forgot your reservation?
If you don’t arrive as planned, the full stay will be charged to the payment card given at the time of booking. If you have booked more than one night with us, your room will be held until midday the following day after your planned arrival date. After this time, the room will be released and ineligible for refund.
Cancellation by the Hotel Policy:
The hotel may need to cancel a confirmed reservation in rare circumstances due to unforeseen circumstances or events beyond management’s control. If such need arises, the hotel management will make every effort to notify the guest as soon as possible using the contact information provided at the time of booking.
In case of reservation cancellation by the hotel, the hotel will offer you a full refund of any prepayment made for the reservation. The hotel will not be liable for any additional expenses incurred or damage caused because of the cancellation beyond the refund of the reservation amount.